What to Do If a Task Fails

Created by Annie Jones, Modified on Thu, 17 Aug 2023 at 10:55 AM by Annie Jones


Encountering a failed task can be frustrating, but there are several steps you can take to diagnose and potentially resolve the issue. Below are some common scenarios and solutions to help you navigate through the process.


1. Inventory Issues


If the task involves inventory and has failed, it's a good idea to start by checking your product inventory configuration. Follow these steps:


- Access your product admin and open our bulk edit app

- Open the failed task to view detail

- Locate the last pending product before the failure occurred.

- Click on the product to access its configuration settings.

- Ensure that the product's inventory settings, such as stock levels and availability, are properly configured.


Sometimes, a discrepancy or misconfiguration in the inventory settings can lead to task failures.


2. Product handle issues


In some cases, task failures might occur due to errors or issues during the  product handle or redirect url to long . If you encounter a task failure related to product handle, consider the following steps:


- Review the product handle edit setting to ensure the handle should be too long



By refining the handling instructions, you may be able to overcome errors and prevent future failures.


3. Seek Expert Support


If you've followed the above steps and are still unable to resolve the task failure, don't hesitate to reach out to our expert support team for assistance. Our dedicated professionals have the knowledge and experience to troubleshoot complex issues and provide solutions.


To contact our expert support:


- Visit our support page on our website.

- Fill out the support request form with detailed information about the task and the encountered failure.

- Our support team will get in touch with you as soon as possible to provide guidance and assistance.


Remember, our goal is to ensure a seamless experience for you. Whether it's an inventory configuration problem, handling issues, or any other challenges, we're here to help you overcome them and get back on track.

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