Why Compare At Price Is Not Working on Your Page

Created by Annie Jones, Modified on Mon, 14 Aug 2023 at 04:28 AM by Annie Jones

The "Compare At Price" feature in Shopify allows you to show a discounted price alongside the regular price of a product. This can be an effective way to highlight special offers and drive sales. If you find that the compare at price is not working as expected on your page, follow the steps below to diagnose and resolve the issue.

Step 1: Access the Product Shopify Admin Page

Navigate to your Shopify admin panel and go to the product page for which you want to set the compare at price. Make sure you have the necessary permissions to make changes to the product details.

Step 2: Verify the Compare At Price

Check if you have entered the compare at price correctly. Ensure that you haven't accidentally entered any non-numeric or invalid characters. The compare at price should reflect the original price of the product before any discounts.

Step 3: Ensure Compare At Price is Greater Than Price

The compare at price must be higher than the actual selling price to indicate a discount. Ensure that you have set the compare at price to be greater than the selling price. If the compare at price is lower than or equal to the selling price, the discount won't be displayed.

Step 4: Check for Sales Badge

If the above steps are correct and you still can't see the compare at price on your page, check if there's a sales badge. Sometimes, themes may automatically apply a badge to products with compare at prices. This badge usually indicates a discount and can affect the display.

Step 5: Verify Theme Support

If you've gone through all the previous steps and the issue persists, it's possible that your current theme doesn't fully support the compare at price feature. Some themes might not display the compare at price as intended or may require specific settings to enable this feature.

To check if your theme supports the compare at price feature:

1. Go to your Shopify admin panel.

2. Navigate to "Online Store" and then "Themes."

3. Find your current theme and click on "Customize."

4. Look for settings related to pricing, discounts, or product display.

5. If you can't find any settings related to compare at prices, consider reaching out to Shopify support or the theme developer for further assistance.

By following these steps, you can identify and resolve the issue with the compare at price not working on your page. Remember to double-check your entries, ensure the correct pricing hierarchy, and verify theme compatibility to effectively showcase discounts and boost your sales.

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